Rochell Buasa
Hire me

Order fulfillment · Order management · Customer support

Orders shipped right, customers kept happy.

For 3+ years I've handled order fulfillment and customer support for US auto and forklift parts sellers: processing 30 to 50 order tickets a day, getting the best shipping rate, answering customers by email and chat, and clearing every order the same day, before the vendor cut-off.

Work with me See my experience
Rochell Buasa
Rochell BuasaOrder Fulfillment & Customer Support VA · Philippines, open to any hours
3+ yearsfull-time order processing
30–50order tickets a day
Same dayorders cleared before vendor cut-off
US + internationalincluding Canada, with HTS codes

Order fulfillment and customer support for US auto, forklift and heavy-machinery parts sellers, on their own sites, eBay and Amazon

Sourceline Material Handling Lift Parts Warehouse Sourcefy Parts Supplies

Services

Two things I do well: moving orders and helping customers.

Main service 1

Order fulfillment & management

From new order to tracking number, checked and shipped the same day.

  • Order processing and verification (part number, quantity, address, stock)
  • Website, eBay, Amazon and wholesale orders
  • Shipping quotes and carrier selection (FedEx, UPS, USPS)
  • Shipping labels and batch printing in ShipStation
  • Inventory and stock updates, purchase orders and reorders
  • Supplier follow-up and dropship orders
  • International and Canada orders (HTS codes)
  • Invoices, returns and daily order tracking
Main service 2

Customer support

Clear, friendly replies so customers always know where their order is.

  • Customer emails and chat
  • Order status and tracking updates
  • Backorder and cancellation updates
  • Returns and order problems
  • Ticket handling in Zendesk
  • Team updates in Slack

About me

Independent, fast, and careful with every order.

I'm Rochell Buasa. For more than 3 years I've worked full-time in order fulfillment and customer support for a US auto parts business, on US hours (6am to 3pm PST). Orders come from the website, eBay, Amazon and wholesale customers, and one wrong part number means a returned shipment and an unhappy customer, so I check every detail and keep the customer updated.

My manager often thanked me for processing every order and ticket the same day, before the vendors' cut-off. I found faster ways to work through the queue, and when a teammate was off I covered her unprocessed orders too.

I work independently and stay organised, so you don't have to check on me.

IndependentFastCarefulOrganised

Experience

Two roles, one goal: no order left behind.

Customer and account details are blurred on the screenshots.

Inventory & Order Management Specialist

Inventory and order management system

I set up and managed one system that brings purchasing, inventory, accounting and sales into a single dashboard.

  • Managed supplier and purchase records
  • Monitored stock levels and stock history
  • Processed orders, invoices and returns
  • Handled reorders and bill payments
  • Synced data with QuickBooks Online
Order ManagementDropshippingeBayAmazonOrder Fulfillment
Inventory dashboard with purchasing, inventory, selling and accounting
Purchasing, inventory, selling and accounting in one dashboard
Shipping & Order Processing Assistant

Order fulfillment with ShipStation and Descartes XPS

I processed 30 to 50 order tickets a day and kept shipping fast and accurate.

  • Allocated, batched and printed labels in ShipStation
  • Compared FedEx, UPS and USPS quotes in Descartes XPS
  • Coordinated with suppliers and carriers to cut errors
  • Worked every order ticket in Zendesk and logged it in a daily tracker
  • Answered customers by email and chat on order status, tracking, backorders and cancellations
  • Shipped international and Canada orders using HTS codes
Shipping SoftwareOrder TrackingEcommerce FulfillmentCustomer Support
ShipStation orders awaiting shipment
ShipStation: orders awaiting shipment

How I work

How I take an order from ticket to tracking.

  1. Pick up the order

    New order tickets come in through Zendesk from the website and wholesale customers. I work them before the vendor cut-off.

  2. Check the details

    Part number, quantity, address and stock, before anything ships.

  3. Get the best rate

    Compare FedEx, UPS and USPS in Descartes XPS for the right price and speed.

  4. Label and ship

    Allocate, batch and print labels in ShipStation, or ship with the supplier.

  5. Log it

    Record every ticket in the processing tracker with its status and time completed.

  6. Follow through

    Update customers by email and chat on backorders and cancellations, and track the shipment.

Tools and services

The tools I use every day.

ShipStationDescartes XPSZendeskQuickBooks OnlineInventory management systemGoogle SheetsUPS websiteFedEx websiteUSPSSlackExcelHTS codes sheet
Descartes XPS quick quote
Descartes XPS quotes
UPS rates
UPS rates and shipments
Zendesk order tickets
Zendesk order tickets
Processing performance tracker
Daily processing tracker

Contact

Need someone to keep your orders moving?

I'm looking for full-time order fulfillment, order management or customer support (email and chat) roles, and I can work any hours. Send me a message and I'll reply within a few hours.

Rochell BuasaPhilippines · available any hours
WhatsApp ↗ OnlineJobs ↗ LinkedIn ↗
  • Emailrochellbuasa22@gmail.com
  • WhatsApp+63 907 508 9626